Last updated: 27 September 2026

Every order is imported for you from our suppliers in Turkey, China or Germany. This policy explains exactly what happens if something goes wrong.

1. If we can't fulfil your order

If we are unable to ship your order for any reason, we refund everything you've paid — the full amount, or your booking amount if you chose to pay the rest on delivery.

2. If your order doesn't arrive

Our average delivery time is 10–12 days from payment confirmation. If your order has not reached you within 25 days of payment confirmation, contact us and choose either a full refund of what you've paid or to keep waiting.

3. Damaged, faulty or wrong item

Please check your parcel when it arrives. If the item is damaged, doesn't work, or isn't what you ordered, contact us within 48 hours of delivery with your order number and photos or a short video. We will send a free replacement or give you a full refund — your choice.

Please keep the original box and accessories until the issue is resolved.

4. Cancelling an order

You can cancel for a full refund within 24 hours of payment confirmation. After that, your item has already been ordered from our supplier and can't be cancelled, but points 1–3 above still apply.

5. Refusing a cash-on-delivery parcel

If you chose to pay a booking amount and refuse the parcel at delivery without a valid reason under point 3, the booking amount is non-refundable, as it covers the import and delivery costs of your order.

6. Change of mind

Because each item is imported specifically for you, we can't accept returns for a change of mind. Faulty, damaged or wrong items are always covered under point 3.

7. How refunds are paid

Refunds are sent back to the card you paid with, within 7 working days of approval. Any cash paid on delivery is refunded to a bank account or mobile wallet of your choice.

Contact

WhatsApp: +92 316 5893850
Email: muhammadsaqiba015@gmail.com